Thank you for purchasing our Healthtrak resistance bands. Your satisfaction is our priority. Please review our policy regarding replacements:
Replacement Policy
We do not provide refunds; however, we offer a replacement if the product is found to be damaged or defective upon delivery. Customers are eligible for a replacement under the following conditions:
1. Eligibility for Replacement:
a) The product must be damaged or defective upon delivery.
b) You must notify us within 2 days of receiving the product.
2. How to Request a Replacement:
a) Contact our customer support via email at help.healthtrak@gmail.com.
b) Please include a video recording showing the damaged or defective product.
3. Replacement Process:
a) Once we receive your email and verify the issue, we will arrange for a replacement of the product.
Important Notes:
a) We do not offer refunds or partial refunds under any circumstances.
b) Replacements will only be provided if the above conditions are met.
If you have any questions regarding our replacement policy, please don’t hesitate to contact us at help.healthtrak@gmail.com.